Take risk out of selling with AI Roleplay

Frequently asked questions

What is AI Roleplay in Triple Session?

AI Roleplay lets sales reps simulate realistic sales calls — cold calls, discovery, demos, proposals, and more — with AI-driven personas modeled after their company's ideal customer profile. Each persona has unique goals, objections, and personality traits. The AI responds in real time with natural voice, making the practice feel as close as possible to a live call with a real prospect.

How are the AI personas created?

During onboarding, Triple Session works with your team to build personas based on your ICP — including the prospect's goals, common objections, personality type, and decision-making behaviors. These are not generic characters; they reflect the real buyer profiles your reps encounter every day.

What types of calls can reps practice?

Reps can practice any call type defined in their sales playbook — cold calls, discovery, demos, proposals, objection-handling scenarios, and more. The AI persona adapts dynamically to how the rep performs throughout the conversation, just as a real prospect would.

Is AI Roleplay scored the same way as real customer calls?

Yes. Roleplay calls are evaluated against the same custom scorecards used to score real calls. This means practice is always aligned with what "good" looks like in your actual sales process — not a generic rubric. Every session is scored automatically and the data rolls up into team-level dashboards.

Can managers track who is practicing and improving?

Yes. Every roleplay session is logged, scored, and aggregated so managers can see who is practicing, how often, and where skill gaps remain. This gives managers visibility into rep development without needing to sit in on practice sessions.

What languages does AI Roleplay support?

AI Roleplay is currently available in English, Portuguese, French, Spanish, and German, with additional languages in development to support global teams.

When is AI Roleplay most valuable?

AI Roleplay is especially effective for onboarding new reps — giving them a safe environment to make mistakes and build confidence before talking to real prospects. It is also valuable for upskilling existing reps on a specific call type, rolling out a new sales methodology, or preparing for a high-stakes deal type.