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Capture excellence. Scale success.
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Capture Moments that matter for coaching
Transform hours of call recordings into a library of teachable moments. AI automatically identifies and clips the exact moments where your top performers excel.
AI captures bite-sized video clips where reps execute key sales techniques
Coach with real examples from your own team—not just theory
Targeted Practice
Deliver targeted learning where reps need most
Stop generic training that doesn't stick. Connect skill gaps from real calls to specific learning content, ensuring every minute of development directly addresses what each rep needs to improve.
Reps receive recommended Moments matched to their specific skill gaps
Ensures training is relevant and actionable for every rep's unique needs
Moments Playlists
Build playlists of winning Moments
Turn your best performers into coaches for the entire team. Create curated collections of winning techniques that scale knowledge sharing without endless meeting time or manager overhead.
Managers can handpick and curate standout Moments into playlists
Playlists scale sharing best practices across the team without the time-suck
Frequently asked questions
- What are Moments in Triple Session?
- A Moment is a short, high-value snippet from a sales call that captures a rep executing part of the sales process particularly well. Moments are automatically generated by Triple Session based on your custom playbook and scorecards — so every example is relevant to your methodology, not a random clip. They serve as ready-to-use best-practice examples for coaching and peer learning.
- How are Moments created?
- The AI continuously analyzes call recordings and automatically identifies where reps excelled against specific scorecard criteria. Those sections are saved as Moments, contextually linked to the part of the playbook they demonstrate. Moments are generated without any manual effort — they appear as calls are reviewed.
- Can managers or reps create their own Moments?
- Yes. In addition to automatic generation, managers and reps can manually clip any segment of a call and save it as a Moment. These custom Moments can then be shared with specific individuals, teams, or the entire organization.
- What are Playlists?
- Playlists are curated collections of Moments grouped by theme — for example, "Best Objection Handling" or "Strong Discovery Examples." Managers can build playlists as training resources, use them in coaching sessions, or share them across teams so everyone has access to the same best-practice examples.
- How does Triple Session recommend Moments to reps?
- The AI compares each rep's scorecard performance against their peers. If a rep consistently struggles with a specific step — like uncovering pain or handling pricing objections — they automatically receive Moment recommendations from top-performing colleagues who excel in that area. Peer-to-peer learning happens without managers needing to manually curate examples.
- How do I find the right Moment when we have hundreds of calls?
- Triple Session's search and filter tools let you find Moments by playbook step, scorecard criterion, rep, team, deal, or call stage. The system surfaces the most relevant and highest-scoring examples instantly, so you spend time coaching — not searching.
- Are Moments tied to our specific sales playbook?
- Yes. All Moments are contextually linked to the criteria in your custom scorecards. This ensures that every example your team sees reflects your methodology and what your organization defines as excellent execution — not a generic interpretation of "good selling."
