TRUSTED BY
Make your process measurable and actionable
Customization
Use your process to evaluate every call
Our AI learns your playbook and evaluates every call against it to provide actionable feedback on how to improve.
Turn your sales process—formal or informal—into custom evaluation scorecards
Every call is automatically scored against your team's real-life approach
Playbook Performance
Know if your strategy actually wins deals
Get feedback in real time on how your team is doing against your playbook. Focus on what’s working and what’s not.
See which steps and techniques show up most in successful calls
Find out where flexibility and creativity lead to better results
Continuously adapt your playbook based on real outcomes
Analytics
Surface trends to drive smarter decisions
Aggregated insights for playbook adoption and call performance for your entire team. Compare what top performers do differently and guide team and individual coaching with data.
Access aggregated insights on playbook adoption and call performance
Spot patterns and compare what top performers do differently
Guide team and individual coaching with data
Frequently asked questions
- What are custom playbooks in Triple Session?
- Custom playbooks (also called scorecards) are structured representations of your sales process. Each scorecard contains specific criteria — observable behaviors a rep should demonstrate during a call — which the AI uses to automatically evaluate every call. Scorecards can be mapped to specific call types such as Cold Call, Discovery, Demo, or Proposal, and can include criteria weights, pass thresholds, and skip rules to match your exact methodology.
- Who builds our scorecards — us or Triple Session?
- Both. Triple Session's sales specialists work hands-on with your team to understand your playbook, suggest improvements, and translate your process into scorecards the AI can use. Your team can also modify scorecards directly at any time. Our team conducts quarterly reviews to keep scorecards aligned as your sales strategy evolves — you are never left alone to figure out what to measure.
- What if our sales process isn't fully documented yet?
- That is not a problem. Our team frequently helps customers codify and improve their sales process before building scorecards. We run workshops, identify missing steps, and suggest refinements based on common sales methodologies and your team's performance data. The result is a stronger, more consistent process — not just a tool configuration.
- Which sales methodologies do custom scorecards support?
- Any methodology. Triple Session can implement MEDDICC, SPICED, BANT, GPCTBACI, Challenger Sale, or a fully custom framework built around your own process. If you already use a recognized methodology, we configure scorecards to match it exactly. If your process is proprietary, we codify it with you.
- What happens when a scorecard criterion doesn't apply to a particular call?
- Triple Session supports contextual skip logic. If a criterion is not applicable — for example, a pricing discussion criterion on a brief check-in call — the AI marks it as "Skipped" rather than "Missed", so reps are not penalized unfairly. This keeps scoring accurate and tied to real context.
- How do custom scorecards connect to coaching and training?
- Scorecard results directly drive coaching recommendations. Reps with low scores on specific criteria receive tailored suggestions for courses, training sessions, and peer "Moments" — high-scoring call clips from top performers who excel in the same area. This creates a closed loop: scoring identifies gaps, and the platform immediately recommends the right content to close them.
- Can we compare scorecard performance across teams?
- Yes. Triple Session aggregates scorecard data at the rep, team, and company level. You can see which reps are strongest at specific call stages (e.g., discovery, objection handling, proposals), compare playbook adherence between teams, and identify where the entire organization is consistently missing steps. Daily and weekly reports keep these insights continuously surfaced.
